Help when you need it.

Email hello@beaconlpr.com with a description of the issue, your agency or organization name, and any relevant screenshots. We aim to respond promptly and route product issues to the right team.

Request a time with our team and tell us what you’re setting up—camera connections, roles and permissions, retention, or sharing rules—and we’ll walk through it with you.

Role-based permissions, retention, and sharing settings are controlled by your organization’s administrators. If you need help making a change or aren’t sure who your administrator is, contact support and we’ll point you in the right direction.

Email hello@beaconlpr.com with what you were doing, what you expected, and what happened instead. Include the product (Safety Beacon or Wash Beacon), a timestamp, and screenshots if you have them.

Our Resources section covers the platform, Safety Beacon, Wash Beacon, and data control at a high level. If that doesn’t answer your question, reach out and we’ll help directly.